Frequently Asked Questions
What service do you offer?
Residential weekly curbside household garbage collection. No Recycling services.
Is there a set time for services?
No, there is no set time for our services. Place cart curbside the night before your scheduled collection day by 9p.m to insure your service.
Do you have an office location?
No, we do not have an office location open to the public.
What is your quarterly billing cycle?
Our quarterly billing cycle is every three months. Quarterly cycles are January-March, April-June, July-September, October-December.
What happens if I start service mid quarter?
Your first billing cycle will be prorated into the quarter to reflect your start date.
When does my start date occur?
The day the cart is delivered is when your start date is created.
What happens if my cart is damaged?
We do replace normal wear of carts caused by the arm of truck, broken wheels or lids free of charge. However, any other damage not caused by our company (i.e burnt, lost/stolen, vehicle damaged carts) do require replacement fees up to $85.00.
Why was my cart not serviced?
Several circumstances could have occurred if your cart was not serviced including: non payment, blocked by vehicle, too close to mailbox, not properly placed within 3ft from road, or not placed out the night before service day by 9p.m.
Do I get a new cart when I start services?
Majority of our deliveries are brand new carts. However, we do delivery second hand carts that are cleaned, sanitized, and in good condition.
What items can I place inside of my cart?
Household garbage only. No hazardous waste, concrete, dirt, heavy items, or any materials that extend beyond the cart rim. We recommend garbage be placed in bags and lids securely shut to insure the cleanest and most efficient collection.
Do you pick up items that is placed outside of my cart?
No, our trucks are fully automated. All garbage must be placed inside of the Dale's cart provided for collection.
Where should I place my cart?
Placement of cart should be within 3ft from road and 3ft away from any obstacles. The wheels of the cart should be placed facing toward your residence with the lid opening from the road. We can service the cart facing any direction, however this insures the cleanest collection.
Can I pay my bill online?
Yes. You can pay your bill and set up automatic payments simply by logging in online.
What is Auto Pay?
Auto pay is a free service that allows you to set up automatic payment of your invoice. You can use a saved credit card or bank account. By default, your auto pay will pay the full balance of your invoice.
How do I enroll in Auto Pay?
To enroll in Auto Pay, login to your account online.
Note: when you set up auto pay after the invoice due date, the automatic payment will take effect with your NEXT invoice. You may need to make a manual payment for the amount due on your current invoice.
When are Auto Pay payments drafted?
Auto Pay payments are drafted on the 1st of each billing cycle. (January 1st, April 1st, July 1st, and October 1st)
How do I change or cancel Auto Pay?
To change your Auto Pay settings, login to your account online.
What if I have questions about my bill or think there is an error on my invoice?
For questions about your bill please contact us.
How do I know when my payment is due?
Payments are due the 1st of each billing cycle. (January 1st, April 1st, July 1st, and October 1st)
Are any additional fees added to my invoice?
No. We do not charge any additional fees.
Can I make a payment by phone?
Yes. Call us at 225-647-6061 to make secure payments by phone.
Can I make a payment for more or less than my invoice?
You can either pay your entire current balance or pay by invoice charge. If you choose, you can overpay your account for a credit toward the next invoice.
What payment methods do you accept?
Accepted payment methods are: Visa, MasterCard, American Express or Discover, or a bank account, checking or savings, with a valid routing number.
When is my payment processed?
Payments made through our online bill pay before 5 p.m central time will be posted to your Dale's account by 8 a.m on the next business day. Payments made after 5 p.m central time or that occur on bank holidays or weekends will be posted to your Dale's account by 8 a.m on the second business day.
What if there is a problem processing my payment?
If your payment was made online, we will contact you via email if your financial institution rejects your payment. You will either need to re-enter your payment transaction using an alternate payment method, contact our office to make your payment over the phone, or mail your payment to the address that appears on your invoice. For payments made by mail or phone, you will need to refer to your bank statement for verification that your financial institution processed your payment. If your payment transaction does not appear within seven business days, then you can contact us online, or by calling our office.
When will I incur late payment charges?
Late fees are not charged. However, if an unpaid balance remains on your account for 15 days after the invoice due date your service is entitled to suspension. Once an account is suspended collection does not occur until the current balance is paid.
If I enroll in paperless billing, will I stop receiving my invoice in the mail?
You will no longer receive an invoice in the mail once you enroll in paperless billing online. If you would like both email and printed copies of your invoice please contact our office.
I'm having trouble logging in to my online account.
If you have forgotten your 12 digit Customer ID or you do not have a bill nearby, please contact us. If you've forgotten your password select the 'Forgot your password?' link on the login page. A link to reset your password will be sent to the email address listed on file for the account.
How can I put my trash collection on hold while on vacation?
No. We can not place accounts on hold for any period of time.
What do I do if my computer is not working and I cannot access the Internet to pay my bill?
If you are having trouble paying your bill online, please contact us by calling the number located on the front of your invoice.
I don’t see my online payment reflected in my recent account activity.
Payment may take up to 48 hours to display in your recent account activity.
Will I get a receipt or confirmation email?
If you have provided us with your email address, you will receive a payment confirmation with each payment made by phone and online.
What do I need to do to start service or get a price quote?
Starting service is easy. Request Services to get started.
Will my service be delayed by weather?
When uncontrollable events like weather-related issues, natural disasters or other serious situations occur, we work hard to keep you informed of how they may affect your service. Please check your email during these times for information or contact our office.
Where is the closest landfill?
Republic Services Colonial Landfill located at 5328 LA-70, Sorrento, LA 70778.
What is the phone number for the landfill?
Ask us by completing and submitting the form below.